Post by contender on Apr 18, 2024 20:48:32 GMT -5
Some years ago,, I had the desire to add lights to my Dillon presses. I studied several, and most used the center hole of the toolhead to add a light. Then I found a different approach. A company called "KMS Squared."
Flat, thin contoured light strips, that adhere to the underside of the press body, above the rising shellplate were what impressed me. So, I ordered a single "kit" which had all the stuff,, for one press.
Once I got it,, I realized it was perfect, and ordered more for my other presses.
Now,,, KMS Squared is Veteran owned & operated. David,, the owner was very quick & accommodating in handling my orders. Top quality all around.
I really didn't pay much attention to the "Lifetime Warranty" statement on the packaging & all.
Well, about 2 weeks ago,,, I was showing my KMS Squared lights to a fellow reloader,, and noticed that it seemed a little "off" in brightness. I discovered that somehow,, I had torn a piece of the light strip, to where a few of the lights could no longer work. I immediately decided I needed to order a replacement, AND decided to buy a "spare" in case I did it again.
Off to the KMS website, and an email was sent. David was very prompt in replies, and said they warranty stuff, unless obvious damage occurred. He wanted my order info to track me in their system. I had no clue about that. At first, he thought I may have ordered it off Amazon, but I allowed I had not. He was able to find my original order info once I gave him more details on me. (My business name was on my account with them.) He asked for a couple of pictures,, one with the light on, and one with it turned off. I sent those,, admitting that it was most likely my fault it got damaged.
He replied that he would replace my light strip for the cost of postage,, $5.99.
I said I wanted to buy a spare, and a few other items. Again, NO PROBLEMS,, and he even stated that shipping would be free on my entire order if it was over $50.00. That would make the replacement free. My order didn't total more than $50.00 but I didn't care.
I share all of this because I want to share how good KMS Squared has been. In our ever shrinking world of good customer service,, it's refreshing to find such good, fast & honest excellent customer service.
I've preached before on how good these lights are,, and now,, that I needed something else,, they stepped up immediately & took care of my issue quickly & fairly.
If anybody needs a reloading press light system,, (and I highly recommend them,) KMS Squared offers a pretty good selection for many presses.
Flat, thin contoured light strips, that adhere to the underside of the press body, above the rising shellplate were what impressed me. So, I ordered a single "kit" which had all the stuff,, for one press.
Once I got it,, I realized it was perfect, and ordered more for my other presses.
Now,,, KMS Squared is Veteran owned & operated. David,, the owner was very quick & accommodating in handling my orders. Top quality all around.
I really didn't pay much attention to the "Lifetime Warranty" statement on the packaging & all.
Well, about 2 weeks ago,,, I was showing my KMS Squared lights to a fellow reloader,, and noticed that it seemed a little "off" in brightness. I discovered that somehow,, I had torn a piece of the light strip, to where a few of the lights could no longer work. I immediately decided I needed to order a replacement, AND decided to buy a "spare" in case I did it again.
Off to the KMS website, and an email was sent. David was very prompt in replies, and said they warranty stuff, unless obvious damage occurred. He wanted my order info to track me in their system. I had no clue about that. At first, he thought I may have ordered it off Amazon, but I allowed I had not. He was able to find my original order info once I gave him more details on me. (My business name was on my account with them.) He asked for a couple of pictures,, one with the light on, and one with it turned off. I sent those,, admitting that it was most likely my fault it got damaged.
He replied that he would replace my light strip for the cost of postage,, $5.99.
I said I wanted to buy a spare, and a few other items. Again, NO PROBLEMS,, and he even stated that shipping would be free on my entire order if it was over $50.00. That would make the replacement free. My order didn't total more than $50.00 but I didn't care.
I share all of this because I want to share how good KMS Squared has been. In our ever shrinking world of good customer service,, it's refreshing to find such good, fast & honest excellent customer service.
I've preached before on how good these lights are,, and now,, that I needed something else,, they stepped up immediately & took care of my issue quickly & fairly.
If anybody needs a reloading press light system,, (and I highly recommend them,) KMS Squared offers a pretty good selection for many presses.
