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Post by tek4260 on Dec 31, 2015 14:24:15 GMT -5
The nice lady called again a few minutes ago.
She explained that the "people" over that project refuse to talk to me and answer my questions about what I'd get back. She told them my concerns about what I'd get back and told them about the areas of concern. They said I'd get back one that is within factory specs. I asked if I could get any guarantee that it wouldn't have thread choke, that it would have proper throats, minimal barrel cylinder gap, endshake, front sight at tdc, grips that fit, no Loctite, etc. Nope. No guarantee at all. Just another one off the line. Just another roll of the dice. To trade one that has cosmetic issues for one that might look better but keyhole. Hell I might even get lucky and get another one that won't even cock!
Why won't they even guarantee those things? Is it too much to ask? Are they too stuck up to talk to me about it? Maybe embarrassed? No I doubt that. To be embarrassed, someone would also have to take a bit of pride in their product. It's painfully obvious that they don't.
But on a bright note, the lady was top notch. She went above and beyond and had my list of concerns presented to them. They just chose not to speak to me, nor to the concerns. Just a "you will get one in factory specs". They can't be bothered to even make sure its actually right before they ship it back to me. Of course it's not her fault that they are they way they are, so I was a perfect gentleman and thanked her for all her efforts. I even thanked the company again for actually making a 5 shot. At least she was honest and didn't give me the "Yes sir, we will fix it. Just send it on back in", and was actually honest about the whole situation.
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Post by seak89 on Dec 31, 2015 15:11:09 GMT -5
Folks always say Ruger will make it right and I add not often on the first try. My last few Rugers have been good enough for Alaska bush country though.
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sashtr
.240 Incinerator
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Post by sashtr on Dec 31, 2015 15:19:07 GMT -5
They would probably guarantee all of that for $2000 like a custom.Would you expect an Impala from a dealership to win a NASCAR race?
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Post by tek4260 on Dec 31, 2015 16:27:15 GMT -5
Well I suppose I expect more than Ruger is willing to offer Sashtr. I'd be satisfied if they were as good as the Old Model Supers, or the Midframe 44 Specials/45 Colts, or the New Vaqueros. Is that too much to ask?
Is it too much to ask for a guarantee that the new one will not have enough thread choke that the bullets hit the target sideways from being swaged down? Or any of the other things I mentioned? She asked, they said no guarantee. Just factory spec, whatever that happens to be.
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Post by CraigC on Dec 31, 2015 16:30:32 GMT -5
Would you expect an Impala from a dealership to win a NASCAR race? No but I would expect a new Impala to perform as a new Impala should. Not be slapped together like a second rate POS. |
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Post by Alaskan454 on Dec 31, 2015 16:45:13 GMT -5
I feel your pain after just picking up a 90s Bisley Vaquero and putting it next to my new 480. The older guns have a lot more attention to detail on average. For whatever reason they do tend to be worse on every Blackhawk I've owned.
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Post by theoldredneck on Dec 31, 2015 16:55:40 GMT -5
Thank you Sir for posting the results of your call. Bottom line if you get a silk purse be happy with it. Get a sows ear just make believe your happy, weigh the good against the bad and send it back or live with it. I'm glad they made the 5 shot 454/480's, if I saw one that looked good and had good tolerances I would buy it. For now will just sit on the money until custom is finished.
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Post by tek4260 on Dec 31, 2015 17:09:50 GMT -5
Good or bad, the only decent thing to do is buy it if you had your dealer order it specifically for you. So you really don't have a choice in the matter. You're at the mercy of Ruger
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Post by bagdadjoe on Dec 31, 2015 17:13:55 GMT -5
Sounds like they guaranteed a normal, average production gun. Your standards are apparently higher than theirs so you probably need to buy a gun that starts out with higher tolerances.
Apparently Ruger does not think "thread crush" is objectionable since a "normal" Ruger usually comes with it.
A Ruger single action is like one of those 80% guns. ;-)
Or...to quote Forrest "Ruger is like a box of chocolates..."
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Post by nolongcolt on Dec 31, 2015 17:29:37 GMT -5
I would agree with Craig and tek, this is sort of sorry. I got slapped around here a bit for whining because Ruger wont work on non current guns. Well this is current production and they will either work on it or replace it at their discretion allright, but to not even talk to the customer?? I too have talked to the nice lady on the phone, probably the same gal, very nice. But previously I was also able to talk to the shop guys. Not any more I guess. One wonders.
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nhcollectordealer
.240 Incinerator
Long time collector,now a gun dealer,carry lots of Single actions-Colt,Ruger,Uberti,USFA
Posts: 10
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Post by nhcollectordealer on Dec 31, 2015 17:56:38 GMT -5
As a dealer who is not far from the Newport Plant I can tell you things have indeed changed a bit over there.Some for the good, stock price for instance,and some for the not as good as before.I sell a good number of Rugers-had 5 come in this week in fact,the quality is not bad but from time to time I have seen less then ideal polishing,broken rear sight,poorly fitting grips and had several customers,and friends have some issues after shooting them for a bit.For the most part they are better then most about taking a gun back and fixing it and that helps.
Do I wish they could be all 100" perfect and the QC was better,sure but I think,at least they way the production demands run this is what we will get a good working gun.
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Post by bushog on Dec 31, 2015 18:32:11 GMT -5
It's all about tradeoffs, like most other things.
I think something else that should be considered is that some of us know more about these guns than the average bear.
I can't imagine being one of the Ruger folks managing the production of these guns talking to everybody that can't get the base pin out or some other issue that really doesn't warrant their attention. I realize this isn't you but they can't tell. You read the forums and see what folks come up with.
At least you're not dealing with someone that has been working on your gun for a year and you get it back with issues. Happens more than some might want to admit.
That can turn into a Hell of a ballet.
JMO
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Post by bradshaw on Dec 31, 2015 19:37:41 GMT -5
The nice lady called again a few minutes ago. She explained that the "people" over that project refuse to talk to me and answer my questions about what I'd get back. She told them my concerns about what I'd get back and told them about the areas of concern. They said I'd get back one that is within factory specs. I asked if I could get any guarantee that it wouldn't have thread choke, that it would have proper throats, minimal barrel cylinder gap, endshake, front sight at tdc, grips that fit, no Loctite, etc. Nope. No guarantee at all. Just another one off the line. Just another roll of the dice. To trade one that has cosmetic issues for one that might look better but keyhole. Hell I might even get lucky and get another one that won't even cock! Why won't they even guarantee those things? Is it too much to ask? Are they too stuck up to talk to me about it? Maybe embarrassed? No I doubt that. To be embarrassed, someone would also have to take a bit of pride in their product. It's painfully obvious that they don't. But on a bright note, the lady was top notch. She went above and beyond and had my list of concerns presented to them. They just chose not to speak to me, nor to the concerns. Just a "you will get one in factory specs". They can't be bothered to even make sure its actually right before they ship it back to me. Of course it's not her fault that they are they way they are, so I was a perfect gentleman and thanked her for all her efforts. I even thanked the company again for actually making a 5 shot. At least she was honest and didn't give me the "Yes sir, we will fix it. Just send it on back in", and was actually honest about the whole situation. Tech4260.... propose we distinguish between the inaccuracy caused by a compression ring or "thread choke," and bullets which keyhole. A compression ring in the bore at the frame/barrel joint inevitably ruins accuracy. (Sadly, many owners aren't good enough to notice or are too lazy to find out. These folk are not sharpshooter material.) Leastwise in my experience, a compression ring does not cause bullets to tumble and keyhole. Even bullets mildly out of balance, while printing horrible groups, tend to do so without tumbling. On the other hand, a twist too slow for the bullet inclines the bullet to yaw and tumble. The customer is not the arbiter of a specification package for a factory revolver. Nor for nearly all dimensions on a custom. Meanwhile back in the jungle, a vote for diplomacy. David Bradshaw |
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Post by Encore64 on Dec 31, 2015 21:18:13 GMT -5
I won't get into bashing Ruger, but have to admit I have passed on a couple due to excessive barrel gap.
Other than grip fit, I've had few complaints about them. Never give that much thought as I only have one Ruger Revolver that wears its factory grips.
I was lucky enough to get very early 454 & 480 guns. Both are were excellent out of the box. There were a few custom touches I wanted, but the guns were top notch.
I have a three Freedom Arms, six BFRs, and quite a few customs. For the money spent I consider the five shot Rugers just as well built.
Have spent a lot of time wondering what went wrong after the first batches. Was demand more than expected?
Reports seem to be between stellar and nightmare.
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sashtr
.240 Incinerator
Posts: 46
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Post by sashtr on Dec 31, 2015 21:19:14 GMT -5
I apologize. I came off a little flip. My point is I think as a whole we don't do too bad with Rugers at their price point even though that is getting out of hand.I've had throats reamed,fire lapped to remove compression rings,modified sights,and all of them get lighter springs and trigger work.In the end I get a pretty decent revolver that holds up well over a lot of shooting.I don't worry about cosmetics 'cause it's gonna look like hell after awhile.
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