Aggie01
.375 Atomic
max
Posts: 1,770
|
Post by Aggie01 on Jan 29, 2012 23:57:13 GMT -5
Gunstocks, Inc has told me this is not their fault: Quote: "The picture shows one side of the stock broken off, this would indicate the stock was not properly fit to the gun. As stated on our website these are semi-finished stocks, semi-finished stocks will require proper fitting to the gun sanded and a finish put on. the stocks must be properly fit to the gun by the customer or competent gunsmith. You have stated the stock was finished and then put on the gun, took out and shot 6 times which indicates the stock was never properly fit to the gun. Our return/refund agreement states any returned item must be returned unaltered from the way it was received, this stock has been altered from how it was shipped to you. Our return/refund agreement also states items must be inspected by the customer and any issues must be reported to gunstocks inc. within 14 days after the item was received and it has been approx. 90 days since the stock was shipped. No issues or concerns about this order have been reported to us until now and the picture and your statement indicates the only issue with this stock is that it was never properly fit to the gun. This item does not qualify for a refund or replacement as it has been over 14 days since you received it, it has been altered from the way it was shipped to you and your statement as to what was done to the stock and the picture indicates the stock was not properly fit to the gun."  Feel free to evaluate for yourself and send your business accordingly. |
|
|
|
Post by wickerbill on Jan 30, 2012 1:59:10 GMT -5
That sucks!
Bill
|
|
|
|
Post by tas6691 on Jan 30, 2012 11:53:49 GMT -5
They kinda contradicted themselves on the you didnt fit it but it has been altered statement IMO. Seems their return policy is false IMO.
|
|
caryc
.375 Atomic
Posts: 1,038
|
Post by caryc on Jan 30, 2012 12:53:43 GMT -5
They kinda contradicted themselves on the you didnt fit it but it has been altered statement IMO. Seems their return policy is false IMO. I think what they meant by "altered" is that he applied the finish to it. But the way I see it is of a guy buys a gunstock, he is going to see that the gun is "fit" to the stock before he applies any finish to it. They seem to indicate that a guy is just going to apply the finish to the stock then if the gun doesn't fit, he is just going to take a big rubber mallet and pound the gun into it. They're just playing with words here. Just because he didn't come right out and say he sanded down any tight spots they say he didn't do it. I'd stay away from these people. I don't believe they are very ethical. |
|
|
|
Post by AxeHandle on Jan 30, 2012 13:36:45 GMT -5
Looks like some chicken/egg issues. A good company would have asked you to send it back for repair/replacement as required if for no other reason than to get it off the street. I'd chalk it up as a lesson learned... Thanks for telling the rest of us TC nuts who NOT to do business with.
|
|
|
|
Post by Markbo on Jan 30, 2012 15:48:38 GMT -5
I'd argue it. Tell them damn right it was fit to the gun or it wouldn't have fit ON the gun in the first place! This is not a custom revolver grip... this is a rifle stock. If it fits onto the gun that is fit, barring any special instructions from them. From their own Website:
Thompson Center
Factory style buttstock
Completely inletted but could require minor final fitting to the frame due to the variations in frame tolerances and the affect of weather conditions on unfinished wood.
Will require sanding and a finish of your choice.
Includes a new drawbolt and washer.
LOP The buttstocks are made for a Standard length of pull when a pad is added
If a non standard LOP is required please contact us for pricing.
The TC factory style stocks work best with open sites.
It doesn't say anything about 14 days, though I don't know what the paperwork says once purchased. They can withold a refund just for that. At this point it won't hurt to mention that you are a member on several on line forums and you can either be their best advertiser or a detractor - their choice. What have you got to lose at this point?
|
|
|
|
Post by tangocharlie on Jan 30, 2012 17:26:13 GMT -5
Every time you post to one of the line forums, make sure they - the company - get copied on it. They cannot buy enough advertising to offset word of mouth in the community. Let 'er rip.
|
|
|
|
Post by bushog on Jan 30, 2012 18:57:53 GMT -5
Hard to believe. I've never had "gun folks" give me a reply like that.
I'll be sure to steer clear.
|
|
|
|
Post by brionic on Jan 31, 2012 9:27:49 GMT -5
What a bunch of hogwash. Thank you for posting this.
I will avoid buying anything from them so I don't have to deal with their inane customer "service".
|
|
COR
.375 Atomic
Posts: 1,522
|
Post by COR on Jan 31, 2012 17:09:57 GMT -5
No quality company loses any customer over the price of a stock.
|
|
|
|
Post by tek4260 on Jan 31, 2012 21:43:51 GMT -5
That TC must think it is an Ithaca 37  Sorry to hear about that and I hope you have linked this to every forum you can. |
|
gunny
.240 Incinerator
Posts: 1
|
Post by gunny on Feb 22, 2012 2:59:25 GMT -5
The item description clearly states the stock could need final fitting to the gun. It appears you did not properly fit this stock to the frame. The stock is descibed as semi-finshed so it is up to you to properly fit it to the gun and finish it.
It also appears you told gunstocks inc. you finished the stock put it on the gun and then shot it which would indicate the stock was never properly fit to your gun after you received it.
The stock broke for a reason, I can't belrive it just fell appart for no reason. I would say the frame when tightened into the stock was putting preasure on the sides of the stock which usually results in this kind of problem
I visit quite a few forums on the net and I have seen this happen to new stocks on new guns from TC and the problem is always an improper frame to wood fit. TC usually replaces the stocks on there new guns because the stocks are already fit and finished by them but in this case it was your responsibility to make sure the frame fit into the stock properly with out touching the sides of the stock. If you read Gunstocks Inc. complete description of their semi-finished stocks and their return policy on their website you will be more informed. Gunstocks Inc. is not responsible for what the customer does or fails to do once they receive the stock.
|
|
|
|
Post by Ken O'Neill on Feb 22, 2012 7:58:26 GMT -5
That's hogwash, gunny. I take it you are a member of the Gunstocks, Inc. crew. A company with that type of customer service is ultimately doomed, it's just a matter of when ...
|
|
Len
.30 Stingray
Posts: 358
|
Post by Len on Feb 22, 2012 8:17:43 GMT -5
After reading these posts if you deal with this company and have a problem you have no one to blame but yourself!
|
|
|
|
Post by brionic on Feb 23, 2012 11:14:28 GMT -5
Good to see that they simply regurgitated the same canned response here as was posted at the top.
Supporting a paying customer and resolving a product issue is clearly not part of their operation.
Informative and damning!
|
|
