Post by gunsbam45 on Oct 29, 2023 14:57:23 GMT -5
I would caution against dealing with Ruger on this, QUITE strongly. Even if someone there tells you they'll return your old parts, it's highly unlikely it will actually happen. I know this for fact from personal experience, and the bad experiences of friends and customers with them. A friend/customer just told me the other day about having the exact same issue with the ejector stud, and after they assured him all his original parts would be returned, he got it back converted of course, but also REFINISHED, which he specifically told them NOT to do, over the phone AND in writing, and the original parts gone. They told him the same thing they've told me on some new model blue parts, that they were DESTROYED. Things have changed drastically there over the past few years since they expanded, but the issues go back further than that in some cases. As a dealer, I've sent things in with specific instructions for repair, after specific confirmation of services to be rendered over the phone, and gotten blue guns back with unreplaceable parts replaced with stainless parts, and told that my blue parts were destroyed, after I was assured over the phone this would not happen. I've also run into serious problems with the parts dept. over the past few years. The latest problem was for the same customer who sent his OM Blackhawk in & got it ruined. I ordered him a blue Bisley grip frame for a Maximum conversion project, and got one of the older parts gals who's been there 25 years. She said they were out but took my money and back ordered me one. The next day I had tracking showing it had shipped??? I figured it was a screw up par for the course and sure enough they sent a stainless one. I called back to try and get it reordered and just kept the stainless for future use, but got a return label emailed to me anyway. I then called back a couple weeks later. The first call I got someone who was not sure what the part was, then the call dropped. I called back and got a guy who flat told me he didn't understand what I wanted, even with the part number, but was smart enough to transfer me to the revolver dept., which is who I'd dialed to begin with both times as always, and although I was still in a quite friendly mood at the beginning of the call, that was not the case by a little before the end after dealing with a rude nasty third person, and I still don't have a chromoly steel grip frame on order. I had to let the customer know I was unfortunately not going to be able to take this pursuit any further. I used to deal with Ruger repair and parts on a daily to weekly basis and never had any trouble. I just told them what I wanted, gave them the part numbers, paid them, and they sent them on. Those days are gone.
Like Bradshaw said, if you do end up sending it in, be sure and remove anything they're prone to not returning, but I'd have a machinest make the part if it was me.
Like Bradshaw said, if you do end up sending it in, be sure and remove anything they're prone to not returning, but I'd have a machinest make the part if it was me.