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Post by bradshaw on Sept 30, 2022 12:55:38 GMT -5
I thought I should end this thread with the final results from Taurus customer service on repairing this gun. It took a couple of months to get it repaired because I wanted to personally take it to the Taurus headquarters in Bainbridge, Ga when I traveled to that part of the state to visit family. I called customer service and got a hard no on visiting the plant for security reasons. Understandable I guess. Taurus sent a Fedex shipping label, and the repair took ten days from the day I dropped it off at Fedex to the day they brought it back to me at home. Pretty good in my opinion. The problem has been fixed and the notes say "Cylinder Stop Adjusted". I'll take the gun apart someday to see if I can tell what they did. In the meantime, I'll just shoot the gun and enjoy it. I'm pleased with the gun and with Taurus customer service and thought I should say so. ***** Unfortunately, quality control within major manufacturers varies. In IHMSA silhouette, where Production category rules forbade any alteration of frame or lockwork----except for trigger tune with factory parts----we saw the spectrum of manufacturing and assembly quality. No adjustment of lockwork corrects a bad barrel, bad forcing cone, or chamber-to-bore misalignment. A revolver finished beautifully on the outside doesn’t make it competitive at 200 meters. When quality is all over the place, it happens because management allows it to happen. While not a legal crime, it is a white collar ethical crime: people who’ve never had grease under their fingernails control the machines. Champions shot stock revolvers, always with a trigger tune, so the revolver they shot had to be a proper example of make & model make it to the winner’s circle. With Rugers, some examples shot considerably better than others; the issue was never durability. With Smith & Wesson, accuracy tended to be very good, but durability varied between examples of the same model. Great example of a Model 29 could last thousands of rounds; a poor example of the Model 29 might not survive a match. Dan Wesson Arms was always stretched thin financially, even so producing examples of astounding accuracy. I considered the return rate on new Dan Wessons excessive, yet repairs excellent. When Freedom Arms entered the fray with Dick Casull’s revolver, competitors came to expect top shelf accuracy with each example. I’m afraid that the fad for plastic firepower has blurred the line between toy and real guns. Couple that to a management more interested in discussing money than manufacturing, and it seems at least some of the folks in charge forgot how to make a revolver. Granted, I put time in a game which drove the ACCURACY IMPERATIVE of a revolver nearly out of sight. Whether manufacturers responded positively or not, all revolver manufacturers were acutely aware of this branch of disciplined marksmanship. Consistent PERFORMANCE drives success on the FIRNG LINE. More of this kind of pressure would be a good thing. David Bradshaw
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owen67
.30 Stingray
Posts: 251
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Post by owen67 on Sept 30, 2022 16:34:04 GMT -5
I’m happy they fixed your revolver, and in a timely manner! Yahoo! Mr Bradshaw is correct, the people running most gun companies have never done the physical work themselves, and worse yet aren’t even truly interested in the ITEMS they sell other than a means to an end, that end being profit. When you compare that to a business with leadership that has money sense, and passion for their product niche, and understands what it physically takes to build the product, things are much different.
A good example of things taking a turn for the better was when Savage got a new CEO maybe 20 years ago (not sure if he’s still there). But he got them back to first and foremost making the best quality for a price point, and got the engineers involved.
Freedom Arms are the top of the heap but in reality are semi custom and cost as if they are. I’ve heard that the BFR are very fine and consistent mfg as well, at not too much premium, but they are a two trick pony- work horse and freaking Clydesdale, there aren’t any “carry size” revolvers. It would be nice if Colt, Ruger or Smith would up their standards and QC, as they certainly aren’t inexpensive. Big difference in my mind having to have Taurus fix a $500 new revolver, and having one of those other companies fix their $1000 revolver
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jeffh
.375 Atomic
Posts: 1,746
Member is Online
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Post by jeffh on Sept 30, 2022 18:17:25 GMT -5
.......... Mr Bradshaw is correct, the people running most gun companies have never done the physical work themselves, and worse yet aren’t even truly interested in the ITEMS they sell other than a means to an end, that end being profit........ This seems to be true for about anything today - short term WOW-factor for the share-holders, and if it dries up, throw it away and take over something else and wring the short-term gains out of it and move on from there too.
Obviously, it doesn't make sense to run a business and not make money, but it seems we're losing a lot of long-term gains in both profit and in knowing we'll be able to buy stuff worth buying - and be able to afford it for years to come.
I've been put out with Taurus in the past, but they seem to be responding to a need to fill in certain voids the others are leaving, like decent, basic revolvers we can afford. I'm pullin' for 'em right now and hope they find their niche in supplying something others are neglecting. I can no long afford a new (or even used) Ruger or Smith any more. I'm hoping someone, maybe Taurus, will find it profitable to pounce on that void.
Glad it worked out! My most recent revolver purchase was a Taurus 605 and, while not perfect, it really, really comes close and it was under $500 in the midst of a seller's market.
I think the one gun manufacturer in the Us right now that is genuinely vested in the product itself is Charter Arms, at least as long as Mr. Ecker is in charge. Not everyone's "flavor," and limited in "flavors," but I believe he has his heart in it. I will continue to support him and his crew too.
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Post by magpouch on Oct 14, 2022 22:41:00 GMT -5
Thanks for the update. Positive Customer Service Feedback makes it a lot easier to make a purchase, in my book. Anyone can make a mistake, people that handle it properly are the ones I try to keep track of.
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