Fowler
.401 Bobcat
Posts: 3,565
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Post by Fowler on Jan 26, 2021 19:12:34 GMT -5
Seems a long lost dream since Mike Dillon died.
Cant find a phone number to call and speak to a human these days, fill out a inquiry and wait for a response that is 3 days in coming now. All I need is a simple screw, of course the one the shell holder pivots on and is critical for the entire press to work. I already did the work, used to be able to call a pleasant fellow who would double check your issue and send you parts the same day. Now crickets...
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Post by x101airborne on Jan 26, 2021 19:30:40 GMT -5
That sucks. Dillon always took care of me. Im going to miss that about them.
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anglia48
.30 Stingray
Mark Van Horn
Posts: 199
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Post by anglia48 on Jan 26, 2021 20:13:07 GMT -5
Seems a long lost dream since Mike Dillon died. Cant find a phone number to call and speak to a human these days, fill out a inquiry and wait for a response that is 3 days in coming now. All I need is a simple screw, of course the one the shell holder pivots on and is critical for the entire press to work. I already did the work, used to be able to call a pleasant fellow who would double check your issue and send you parts the same day. Now crickets...
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anglia48
.30 Stingray
Mark Van Horn
Posts: 199
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Post by anglia48 on Jan 26, 2021 20:16:01 GMT -5
That sucks. Dillon always took care of me. Im going to miss that about them. Did you try the 800 223 4570 number? I Was there yesterday.
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Fowler
.401 Bobcat
Posts: 3,565
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Post by Fowler on Jan 26, 2021 22:29:25 GMT -5
That number was no where to be found on their website I could find now. I will try it tomorrow...
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Fowler
.401 Bobcat
Posts: 3,565
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Post by Fowler on Jan 27, 2021 17:18:30 GMT -5
Sat on hold for 1hr 24mins before the call got dropped and never got above caller #6! Grrrrrr
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Post by x101airborne on Jan 27, 2021 17:43:06 GMT -5
Danged. And of course yesterday I broke the swaging stem on my Dillon Primer Pocket Swager.
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edk
.375 Atomic
Posts: 1,114
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Post by edk on Jan 27, 2021 17:44:01 GMT -5
Apparently the lifetime warranty was directly associated with Mike's life.
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lah
.30 Stingray
Posts: 421
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Post by lah on Jan 27, 2021 18:20:57 GMT -5
The last parts I ordered on line wasn't free.
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Post by taffin on Jan 27, 2021 18:32:45 GMT -5
Seems a long lost dream since Mike Dillon died. Cant find a phone number to call and speak to a human these days, fill out a inquiry and wait for a response that is 3 days in coming now. All I need is a simple screw, of course the one the shell holder pivots on and is critical for the entire press to work. I already did the work, used to be able to call a pleasant fellow who would double check your issue and send you parts the same day. Now crickets...[/quote The only thing that doesn't change is the fact everything changes.
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woody
.375 Atomic
Posts: 1,116
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Post by woody on Jan 27, 2021 20:17:55 GMT -5
I’ve had the same issues. Twice yesterday I waited For over a hour. When I finally got to #1 it said the system is having issues and hung up on me. So I called back and selected the order option. Waited probLy 40 minutes and spoke to a sales rep that helped me with my issues.
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Joe S.
.401 Bobcat
Posts: 2,517
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Post by Joe S. on Jan 28, 2021 0:38:34 GMT -5
I have gotten to where anytime i need to speak to a person i push the button for sales. They are usually more prompt (better staffed?) than customer support. Heck i needed a part for a Ruger American the other day and was on hold for over 40 minutes.
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Post by 45MAN on Jan 28, 2021 7:21:39 GMT -5
I SUSPECT THAT COVID HAS AFFECTED THE NUMBER OF IN PERSON PERSONNEL AT WORK IN MANY BUSINESSES, ESPECIALLY WITH THE SURGE THIS WINTER.
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Post by sixshot on Jan 28, 2021 13:28:32 GMT -5
Yesterday I called Kimber, Kensight, the VA & Shooters Connection & was put on hold on every one. Seems like the only place you can get straight through now days is with God & family!
Dick
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edk
.375 Atomic
Posts: 1,114
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Post by edk on Jan 28, 2021 17:39:03 GMT -5
Seems like the only place you can get straight through now days is with God & family! Dick And on this great forum!
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