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Post by Burnston on Jul 12, 2018 7:55:39 GMT -5
I purchased this shotgun about two years ago. In spite of it's 3' capability, I've only used it for light skeet loads from time to time. As I was cleaning it two days ago, I came across this rupture in the right barrel breech. Luckily, it was caught before the shotgun was fired again. While Cimarron says the warranty has expired, they have agreed to "examine the piece, and go from there." With their reputation for good customer service, I am confident they'll make this right in spite of an expired warranty. Still, it is a very unusual occurrence for a reasonably reputed firearms manufacture, no harder than this particular firearm has been used.
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Post by 2 Dogs on Jul 12, 2018 18:45:46 GMT -5
Stop squeezing it so hard!
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Post by taffin on Jul 12, 2018 18:58:51 GMT -5
it is a very unusual occurrence for a reasonably reputed firearms manufacture, no harder than this particular firearm has been used.
CIMARRON IS NOT A MANUFACTURER; THEY ARE AN IMPORTER HOWEVER,I EXPECT THEY WILL MAKE IT RIGHT.
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Post by Burnston on Aug 26, 2019 15:05:57 GMT -5
After a significant back and forth, Cimarron has examined the shotgun and suggested that since the crack is external and not internal, I should continue shooting it as a perfectly safe firearm.
There are certainly gaps in my gun knowledge, but every safety instinct in me says not to continue shooting shotgun with a crack in the breech, external or otherwise. Does anyone else find it odd that they would advise me in this way, or am I being overly cautious?
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Post by potatojudge on Aug 26, 2019 15:09:09 GMT -5
That unexpected. I'd be very uncomfortable shooting it, but that doesn't mean their engineers are wrong.
I'm curious, are you able to get in touch with the Cimarron legal department? I feel like a 5 minute conversation with one of their corporate lawyers would get you a new gun. If you're not getting where you'd like with the engineers, techs, shop foreman, whoever, that might be a route to take.
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Post by magnumwheelman on Aug 26, 2019 15:10:50 GMT -5
could it be a flaw in the bluing???
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Post by Burnston on Aug 26, 2019 15:25:45 GMT -5
The legal department might be the way to go. It is not a flaw in the bluing; they have confirmed that it is an actual crack.
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jgt
.327 Meteor
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Posts: 782
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Post by jgt on Aug 27, 2019 8:16:05 GMT -5
Are they saying you can shoot it as it was intended with three inch shells? or are they saying you can continue to shoot it as you have in the past with light for the gage loads?
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Post by Burnston on Aug 27, 2019 8:43:56 GMT -5
Are they saying you can shoot it as it was intended with three inch shells? or are they saying you can continue to shoot it as you have in the past with light for the gage loads? Just to shoot it as I normally would. They've said nothing about using light or target only loads.
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Post by sackpeterson on Aug 27, 2019 10:15:38 GMT -5
"Cimarron's legal department"
This is not a company that has a lawyer on staff. Undoubtedly they contract for legal services as needed and their safety liability situation is reasonably well thought out between Harvey, his lawyer, and his insurance guy by now such they have been in business 30 years.
If their 'tech guys' such as they are think a shotgun shell has little chance of bursting that breach and being a safety problem... they're probably correct.
But its still right to think they gave you a low effort answer here and are not going the extra mile because its out of warranty and is a cost to them.
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Post by potatojudge on Aug 27, 2019 11:50:41 GMT -5
"Cimarron's legal department" This is not a company that has a lawyer on staff. Undoubtedly they contract for legal services as needed and their safety liability situation is reasonably well thought out between Harvey, his lawyer, and his insurance guy by now such they have been in business 30 years. If their 'tech guys' such as they are think a shotgun shell has little chance of bursting that breach and being a safety problem... they're probably correct. But its still right to think they gave you a low effort answer here and are not going the extra mile because its out of warranty and is a cost to them. It's one thing to say you're reasonably assured that another person won't be harmed by your actions and a whole other thing saying "I'm going to trust this person's opinion and hope I don't lose the only set of eyes I've got". That's a huge leap of faith to ask of someone who you sold a shotgun to that cracked a chamber with light use. They're risking your health for their benefit IMO. That's no way to do business. You're stuck with a gun I personally wouldn't enjoy shooting any longer, and that I would never feel like I could sell. Replacing it doesn't seem like it'd be that big a deal for them. I wonder how much money Cimarron has in a gun like that? Sorry for your troubles, and I'm sorry to hear how Cimarron is handling this. You bought the gun new or used? I get the impression new.
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Post by Burnston on Aug 27, 2019 13:44:09 GMT -5
"Cimarron's legal department" This is not a company that has a lawyer on staff. Undoubtedly they contract for legal services as needed and their safety liability situation is reasonably well thought out between Harvey, his lawyer, and his insurance guy by now such they have been in business 30 years. If their 'tech guys' such as they are think a shotgun shell has little chance of bursting that breach and being a safety problem... they're probably correct. But its still right to think they gave you a low effort answer here and are not going the extra mile because its out of warranty and is a cost to them. It's one thing to say you're reasonably assured that another person won't be harmed by your actions and a whole other thing saying "I'm going to trust this person's opinion and hope I don't lose the only set of eyes I've got". That's a huge leap of faith to ask of someone who you sold a shotgun to that cracked a chamber with light use. They're risking your health for their benefit IMO. That's no way to do business. You're stuck with a gun I personally wouldn't enjoy shooting any longer, and that I would never feel like I could sell. Replacing it doesn't seem like it'd be that big a deal for them. I wonder how much money Cimarron has in a gun like that? Sorry for your troubles, and I'm sorry to hear how Cimarron is handling this. You bought the gun new or used? I get the impression new. I bought it new in 2016. According to the serial number, the warranty expired in 2014, which is why they are claiming they are not liable. They must have dug it out of the back corner of a warehouse when I ordered it.
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Post by sackpeterson on Aug 27, 2019 16:13:01 GMT -5
As to the merits of their technical observation there... The breech is the barrel is the breech is the barrel on this thing... its not as if the chamber is encapsulated by a different piece of metal that makes the crack on the 'external' side irrelevant. Weird answer telling you go ahead and shoot it. Its not an answer that is biased towards prudence.
But see thing is if they tell you its unusable, they put themselves in the position of reckoning with the fact they sold it to you....
That warranty situation is hokey. What was the effective term of the warranty at the moment you bought it?
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Post by Burnston on Aug 28, 2019 10:42:26 GMT -5
As to the merits of their technical observation there... The breech is the barrel is the breech is the barrel on this thing... its not as if the chamber is encapsulated by a different piece of metal that makes the crack on the 'external' side irrelevant. Weird answer telling you go ahead and shoot it. Its not an answer that is biased towards prudence. But see thing is if they tell you its unusable, they put themselves in the position of reckoning with the fact they sold it to you.... That warranty situation is hokey. What was the effective term of the warranty at the moment you bought it? Officially, it is one year after the date of purchase. However, on my first phone call with a Cimm representative, he asked for the serial number and said, "That gun was out of warranty in 2014." I responded that I had only made the purchase in 2016, but this seemed to make no difference.
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Post by magnumwheelman on Aug 28, 2019 13:47:17 GMT -5
I suppose you could put heavy ( but legal ) loads in the gun, attach the string, & hide behind a tree, just to find out... if it didn't break, or show any signs of further damage, I'm not sure I could trust it, nothing proven, nothing gained... if it breaks, you could go back to them & maybe get the idiot that told you to go ahead & shoot it, fired, so he's no longer giving his expert advice???
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